Terms and Conditions
For facilitation and the raise of understandability for the English speaking user our German Terms and Conditions were translated into the English language. Marc Kettenbach does not assume any liability for any possible incorrect translation of the German Terms and Conditions. In cases of disparity between the two versions always the German version of the Terms and Conditions has legal validity.
General Regulations and Validity
Unless expressly stated otherwise, these Terms and Conditions apply to all services and products of Marc Kettenbach Coaching, Marc Kettenbach, Nebeniusstrasse 34, 76137 Karlsruhe. Any amendments and additions have to be made in writing. Contradicting terms and conditions only become an integral part of the contract if they are explicitly acknowledged by Marc Kettenbach Coaching, Marc Kettenbach, in writing. In the case of such acknowledgement it shall be restricted to the respective business activities. Technical changes in the sense of technical improvements and progress are reserved. Reservations, bookings and orders of Marc Kettenbach Coaching, Marc Kettenbach, are binding only insofar as they are confirmed by Marc Kettenbach Coaching, Marc Kettenbach.
All prices are prices in Euro and do not include packing and freight costs. Unless not explicitly stated otherwise on the website or in the newsletters, all prices refer to the respective articles or booking fees according to the description. Prices provided in the current newsletters or websites refer to the moment of publication of the respective newletters or websites. Price changes after this moment remain reserved. In already concluded contracts a change of the price agreed upon is excluded.
Our current terms of delivery and payment apply with no excluding.
Sales of goods and contracts concerning the provision of digital data content
All in the Online-Shop of Marc Kettenbach Coaching, Marc Kettenbach listed products do not represent any offer for sale but prompt the customer to place a binding purchase order during online ordering. The offer is deemed to have been accepted, and the contract is regarded to be effective, with the delivery e.g. with the handover of the goods to the providers of logistics services. In case of a contract concerning the provision of digital data content, the offer is deemed to have been accepted, and the contract is regarded to be effective, with the provision of the content.
Delivered goods remain the property of Marc Kettenbach Coaching, Marc Kettenbach, until the moment of paying the full amount. If the goods of Marc Kettenbach Coaching, Marc Kettenbach, are delivered under the provisio of the title retention, the buyer shall transfer the reservation of the title as well. The buyer is obliged to inform the seller imediately in case of access of third persons to the goods delivered under provisio of the title retention. Pledging or collateral assignment etc. are only permitted with prior consent of Marc Kettenbach Coaching, Marc Kettenbach. In the event of breach of contract by the buyer, in particular in the event of delay in payment, the buyer has to return the goods under the provisio of the title retention to Marc Kettenbach Coaching, Marc Kettenbach. Die Rücknahmekosten The costs of redemption bears the buyer.
Individual and group sessions, Coaching
Registrations and appointments to coaching sessions are binding.
The coaching sessions of Marc Kettenbach Coaching are neither medical nor therapeutic treatment and don't replace them. No medical diagnoses are provided and no mitigation or healing is promised. Especially the hypnosis sessions are no therapeutic or psychotherapeutic measure; they are to be regarded as life coachings, personal development measures or relaxation trainings.
Date postponements are possible by telephone until 48 hours ahead; in cases of less than 48 hours ahead of the appointment they are only possible for a serious reason. Such can be force major, disease, de facto prevention etc. In cases of postponements within less than 48 hours ahead of the coaching appointment without a serious reason Marc Kettenbach Coaching, Marc Kettenbach, reserves the right to charge a processing fee of 25% of the amount of the consultation fee. Date cancelations can be made by telephone until 48 hours ahead of the appointment. In cases of cancellations a cancellation fee of 50% is charged. In cases of short-term cancellations 100% of the amount of the consultation fee is charged.
Seminars (Trainings, Education, Workshops, Webinars)
Registrations for events of Marc Kettenbach Coaching, Marc Kettenbach are binding. In cases of short-term bookings at the location, the registration fee has to be paid in cash before the event starts.
In cases of cancellation of the booked seminar by the customer, a cancellation fee is charged. The fee amounts 25% of the seminar fee in cases of cancellation until four weeks ahead of the seminar and 50% of the seminar fee in cases of cancellation until four weeks ahead of the seminar. In cases of a cancellation within two weeks ahead of the seminar, the full seminar fee has to be paid. In cases of the announcement of a replacement participant, 10% of the seminar fee is charged as processing fee.
Announced seminar dates can be postponed also on a short-term basis in specific cases. Marc Kettenbach Coaching, Marc Kettenbach, cannot be held responsible and is not liable for any costs that may occur in such case. If in cases of force major, disease or de facto prevention of the trainer a seminar has to cancelled, an alternate date will be announced.
Due to insufficient number of participants, or other reasons, seminars can be cancelled by Marc Kettenbach Coaching on a short-term basis. If a seminar has to be cancelled, already paid seminar fees will be reimbursed. Marc Kettenbach Coaching, Marc Kettenbach, cannot be held responsible and is not liable for any other expenses that may occur in addition.
Marc Kettenbach Coaching, Marc Kettenbach, basically reserves the right to reject a customer's participation at a seminar without mentioning specific reasons for that decision. This does also apply for cases in the course of a currently running seminar. In the latter case, the paid seminar fee minus a processing fee of 25% will be reimbursed. In cases of a dismissal from the seminar due to serious reasons, such as a repeated disruption of the seminar, the seminar fee will not be refunded.
Any participant of an event of Marc Kettenbach Coaching, Marc Kettenbach, agrees with the usage of digital and analogue media, film, video, fotographs and sounds that are recorded in the course of a seminar according to § 22 KUG. Claims or copyright payments of any kind cannot be demanded by a participant of a seminar, neither at the time of the recording nor in the future. Recordings will be explicitly used for marketing, on facebook and the internet presence of Marc Kettenbach Coaching, Marc Kettenbach. Any forwarding of the material to a third party is Marc Kettenbach Coaching, Marc Kettenbach not allowed. Any objections against the usage of the material must be claimed by the participant prior to the beginning of the seminar.
Video or audio recordings in a seminar by the participant are generally permitted.
The design of the seminars is exclusively the responsibility of Marc Kettenbach Coaching, Marc Kettenbach or of the respective trainers.
Participation in trainings or seminars of Marc Kettenbach Coaching, Marc Kettenbach, does not entitle the participant to exercise therapy, medicine or alternative medicine. The aim of the trainings and seminars is generally to enable the participant to support other persons in dealing with social conflicts.
The acquired qualifications (Certificates, warrants) do not have, as common in this sector, legal validity, as for instance has the certificate of alternative non-medical practitioners.
Any by Marc Kettenbach Coaching, Marc Kettenbach, provided materials and seminar documents, digital, in writing, audio or video, are subject to copyright if not marked differently. Any distribution, reproduction or dissemination, including partial and oral distribution and dissemination, requires the acceptance of Marc Kettenbach in person.
Marc Kettenbach Coaching, Marc Kettenbach, shall not be liable for the support in building business connections to any thirdparty. This applies especially to in the internet mentioned consultants, coaches and therapists, who act in their own name and on own account according to their own terms and conditions. Marc Kettenbach Coaching, Marc Kettenbach shall not be liable for contacts conveyed by him, but attributes no further role in that connection.
Note concerning data collection
Marc Kettenbach Coaching, Marc Kettenbach, processes all data needed to conduct requests and orders, as well as for the cultivation of ongoing client relations. If a customer wishes to no longer receive the interesting offers of Marc Kettenbach Coaching, Marc Kettenbach, he/she can always contradict the usage of his personal data for marketing purposes.
Differing and additional agreements must be made in writing. In the event that any provision of these terms and conditions shall be found to be invalid, the invalid provision(s) shall be replaced by a proper and legally valid provision which comes closest to the intent of the invalid provision.
Place of venue
As the place of venue, Karlsruhe is recognised by mutual agreement. Provided that you act as a customer, you are granted the following right of withdrawal:
Right of withdrawal in distance and off-premises contracts:
You have the right to withdraw from this contract without any indication of reasons within 14 days. The withdrawal period is 14 days
a) in the framework of a transfer-of-services contract or a contract about the delivery of digital content that is not supplied on a data carrier medium from the date of the contract. In accordance with §356 paragraph 4 BGB, the right of revocation expires early if the contract has completely and / or partly been fulfilled and the customer has explicitly agreed to this early expiry in case of a complete fulfillment of the contract.
In accordance with §356 paragraph 5 BGB, the right of revocation expires early in contracts about the delivery of digital content that is not supplied on a data carrier medium, if the contract has been partly fulfilled and you have explicitly agreed to 1. the start of the fulfillment of the contract prior to the end of the withdrawal period, and 2. to the early expiry of the right of revocation in the case that we started to fulfill the contract.
b) for a purchase contract, from the day that you or a third party other than the carrier and indicated by you have/has acquired the material possession of the goods.
To execute your right of revocation, you need to send a clear statement about your wish to withdraw to
Marc Kettenbach Coaching
(e.g. via mail or E-mail).
Therefore you may use the below listed standard withdrawal form, which is however not obligatory. To observe the revocation period it is sufficient that you send off the revocation in time.
Consequences of withdrawals
For the case that you withdraw this contract, we have to refund your payment that we received in full, including shipping costs, (with the exception of additional costs that resulted from your usage of a shipping service, which is not the low price standard shipping service that we offer), without delay and at the latest within 14 days from the day on that we have received your notification of withdrawal.
For refunding we use the same means of payment as you used for the transaction, except we explicitly mutually agreed to use another. In any case, this refunding is free of additional charges. We may withhold the reimbursement until we have received the goods back or until you have provided evidence that you have shipped the goods to us, whichever is the earliest.
In the case of a sales contract, the following applies: You have to send the goods back without delay and at the latest within 14 days from the day on that you notified your withdrawal to
Marc Kettenbach Coaching
The time limit to return the goods counts as observed, if you send off the goods within the time of 14 days. You have to pay the immediate costs of the return shipment. You shall only be liable for any diminished value of the goods, if it resulted from you handling them in other way than what is necessary to ascertain the nature and functioning of the goods.
In the case of a contract for the provision of services, the following applies:
If you demanded that the provision of our services shall start before the expiry of the cancellation period, you are required to pay an equitable remuneration amount which is in proportion to the extent of the service already provided until your execution of the right of withdrawal in comparison with the full coverage of the contract.
Exclusions of the right of withdrawal
The right to withdrawal does, amongst others, not apply to contracts for the delivery of goods specifically manufactured or tailored according to customer specifications or requirements; or for goods that are not suitable for return due to their nature, or that perish quickly or have passed their expiry date; or for the delivery of audio or video recordings or software in cases the delivered data carriers have been unsealed by the customer; as well as for the delivery of newspapers, journals and magazines (unless you have made the contractual statement for the delivery of newspapers, journals and magazines over the telephone). This also applies for delivered sealed goods which due to reasons of public health and hygiene are not suitable to be returned and for goods that due to their nature get inseparably mixed with other items after their delivery. End of the information about rights of revocation
Withdrawal download here
Constituted on 20.03.2015